Maricopa County Citizens Survey


Your Voice Matters


Thank you
We would like to thank everyone who participated in the mail and online resident surveys. We strive to continually improve the services we provide to County residents and appreciate you taking the time to respond to these surveys.

Should you have additional questions not addressed below, please contact 602-506-8932 or wolfez@mail.maricopa.gov.
Citizen Survey

Maricopa County sponsored a community-wide survey of County residents to get their perspectives about the quality of our community and available services as well as residents’ priorities.

Online Survey


The survey was available online only and all residents of Maricopa County were eligible to participate. The survey was open from October 24, 2016 through November 16, 2016.

The survey is now closed.

Mail Survey


A random scientific sample of 2,200 households received invitations via mail to participate and their responses will be weighted and analyzed. If you received a mail survey, thank you in advance for completing it as you are one of a small number of households being surveyed in this random sample. Additionally, survey respondents only needed to complete the survey once; mail survey recipients did not need to complete the online survey.


Frequently Asked Questions



What will be done with the results?


The results of the survey will be presented to County elected officials and County departments in December of 2016. This information will assist in strengthening service delivery and the budget process in Maricopa County 
How long will the survey be available to take?
The survey is available online from beginning October 24th through November 16th of 2016.

Can I still take the survey?


Unfortunately, the survey is now closed. If you do have feedback on Maricopa County related to this survey, please contact please contact 602-506-8932 or wolfez@mail.maricopa.gov.

Should everyone in the house take the survey together or should we each take it?


The survey can be taken by each adult member (age 18+) of the household or by all members speaking in one voice. The choice is yours. Since different members are likely to experience the community differently, it may be best for you each to take it so that your unique perspectives are captured.

Can my child take the survey?

The survey is intended to be taken by any resident of the community who is 18 years old or older.

Can I take the survey on my cell phone?


Yes, if you have access to the internet on your cell phone, the survey is provided in a mobile friendly format.

What if I don’t have Internet access?


We recommend that you go to one of the City’s/County’s public libraries or a neighbor’s house to take the survey online.

Can you track my responses?


No. The City/County has no interest in identifying specific respondents. The survey has been set up so that no identifying information is captured. In addition all responses are kept by the independent firm, National Research Center, Inc., who takes seriously the promise of anonymity in the survey research industry and ensures that all responses submitted are anonymous and cannot be tracked to any individual member of a community.

Are you going to sell my information?


Absolutely not.

If I start the survey, do I have to complete it during the same session/can I finish it later?


As you progress through the survey, your responses will be saved on your computer in a “cookie” (provided you have cookies enabled). You can leave and come back to the survey to finish it later. If more than one member of your household intends to complete the survey from the same computer, we recommend you complete and submit your responses before the next person starts their survey.

Why is “Hispanic” separate from “Race”?


We want to compare the demographic profile of those responding the survey to the demographic profile of the community as presented by the Census. In order to be able to do this we asked our race and ethnicity question the same way the Census does. The Census designates Hispanic as an ethnicity, not a race, hence it appears as its own question. Please be sure to answer both the Hispanic and race questions! This ensures we have the most complete information about everyone who responds to the survey. Your responses are anonymous and will be reported in group form only, so there is no way for us to know who you are and you cannot be identified individually.

I doubt that you are interested in my opinion, since I rarely leave my [nursing] home. Should I really complete the survey?


Yes, the government is here to serve all residents, and it is important to us that we get feedback from a complete cross-section of our residents. 

National Citizens Survey
About The National Citizen Survey

The National Citizen Survey™ (The NCS™) was among the first scientific surveys developed to gather resident opinion on a range of community issues, and has been used in more than 350 jurisdictions across 46 states. The NCS™ is a high-quality cost-effective scientific survey of resident opinion and an important benchmarking tool that allows for comparison among communities. Communities using The NCS™ have reported that the tool helped improve performance, strengthen communications with community stakeholders, and identify clear priorities for use in goal and budget setting.
About National Research Center, Inc. (NRC)

NRC is the leader in the field of public sector research and evaluation, with clients from across the country and around the globe. The firm is comprised of a skilled team of social scientists who supports cities, counties, foundations and nonprofit organizations in using research to help communities thrive. NRC pioneered the development of The National Citizen Survey™ (NCS), and continues to offer a suite of products designed to enhance the public voice and aid local decision-making.