Recurring Donations

Recurring Donations for MCACC

Thank you for investing in the welfare of your community’s homeless animals. Maricopa County Animal Care and Control takes in close to 30,000 lost, stray, injured and relinquished animals – mostly dogs – every year at its two animal care centers in Phoenix and Mesa. As a special revenue department, the shelters receive little direct taxpayer support (less than 8 percent in Fiscal Year 2020) for the care, comfort and rehoming of the animals and relies on grants, fees and community support to make up the difference. We truly appreciate your support.

  1. What payment methods are accepted?
    Credit and debit cards, including Visa, MasterCard, Discover and American Express
  2. Why do I have to create an account?
    The account is needed to schedule the recurring donations. Maricopa County works hard to ensure that your personal information is safe and remains safe. Creating an account is one secure way to store your personal information so that no one has access to it. We contract with a third-party company that specializes in safeguarding personal information.
  3. How do I create an account?
    You will start with clicking on the link to Sign Up and enter your phone number and your last name. 
  4. How do I complete my personal account?
    Once you have entered your phone number and last name, you will create a unique User ID and Password. These are used to log back into your account. Please note, your user ID is case sensitive. You will be asked for a hint question that only you know the answer to if you forget your password. You will then be asked for your contact information, including address, phone number and email. You must also approve the terms and conditions of MCACC’s donation policies. Once completed, your account will be created. Please safeguard the information for future reference.
  5. How do I set up a recurring donation after my account has been set up?
    Click on Add Recurring Donation Rule button. Select a payment method and enter your card number with no dashes. Complete the Method of Payment information including card billing information. You must also approve the terms and conditions of MCACC’s donation policies. Click Continue.
  6. Once my credit card has been selected, what’s the next step?
    It’s important to select the frequency (weekly, biweekly, monthly, quarterly, semi-annually and annually) and the amount of donation you desire. Then select the date you want to start payments (by day and month) and when you want to stop payments (by day and month). Then select frequency (weekly, biweekly, monthly, quarterly, semi-annually and annually).  Click Continue verify information and click Submit.
  7. How do I cancel my monthly donations?
    All recurring donations have a time limitation. You will be asked to designate a specific time to donate. Once that time has passed, you will receive an email noting that the recurring donation is passing. If at any time you decide to cancel the recurring donation before the time limitation, you can simply choose to cancel your donation by logging in and select recurring donation rule actions. Click on the arrow under Actions and select “Remove Recurring Donation Rule”. A new window will appear with Delete Recurring Donation Rule. Click on Submit. Please note, if you remove the scheduled event the same day, the transaction may have already been processed.
  8. Is my payment information safe and secure?
    Yes, your payment information is protected by PCI DSS. The Payment Card Industry Data Security Standard (PCI DSS) is the information security standard for organizations that handle branded credit cards. The PCI Standard is mandated by the card brands but administered by the Payment Card Industry Security Standards Council.
  9. Can I make a gift “In Honor of” or “In Memory Of” someone?
    Yes. Once you have made your donation, please email ACCDonations@Maricopa.Gov and indicate how you would like your gift to be recognized. Please make sure to include the person’s name, address and any other information you would like on the acknowledgment card.
  10. How do I fix a mistake on a donation?
    Please contact ACCDonations@Maricopa.Gov to help with technical issues.
  11. How do I get a receipt if I can’t locate one?
    When you donate online, an e-receipt will automatically be generated from noreplymcfis@maricopa.gov and emailed to the email address you have provided. If you can’t find your e-receipt, please check your spam filter. If you still can’t find the receipt, please contact ACCDonations@Maricopa.Gov for help.
  12. Is my gift tax deductible?
    Yes. Please contact us if you have questions at ACCDonations@Maricopa.Gov 
  13. What is the shelter’s federal Employer Identification Number?
    The shelter’s EIN is 86-6000472.
  14. Are there any fees associated with my donations?
    Yes, but we have elected to absorb those fees in your donation.
  15. How do I contact the shelter?
    Visit our website or call 602-506-PETS (7387) for information about events, licensing, pet adoptions and more.
  16. Where are the animal care centers located?
    West Valley Animal Care Center, 2500 S. 27th Ave., Phoenix, AZ 85009
    East Valley Animal Care Center, 2630 W. Salado Parkway, Mesa, AZ 85201.(Please note: Open for adoptions only, Wednesday – Sunday)