COVID Crisis Utility Assistance

  1. High demand is expected for this service. Maricopa County is committed to providing as timely as a response as possible, but please anticipate a lag in response time and/or delay at your local CAP office. Submission of an application does not guarantee payment will be made.

    Acceptance of online and/or in-person applications may end at any time based on the volume of applications and/or funding available.

    We expect to serve 6,000 households with our limited funding.

Maricopa County households experiencing financial hardship due to the COVID-19 Pandemic may be eligible for COVID Crisis Utility Assistance (CCUA) through the Human Services Department’s Community Services Division. Households can receive a one-time utility assistance payment.   

CCUA is available to Maricopa County households living outside the cities of Mesa and Phoenix. If you live in Mesa or Phoenix, please click on the links below to learn about utility assistance programs in your area:

For residents living outside the cities of Mesa and Phoenix, assistance is provided through eleven (11) local Community Action Program (CAP) offices located throughout the County. To apply for CCUA, follow the step-by-step instructions below. 

How to Apply

Step 1 Check Eligibility

To qualify for assistance, the following criteria must be met: 

  • Applicant lives in Maricopa County, but not in the cities of Mesa and Phoenix;
  • Household is seeking assistance for gas and/or electric bills;
  • Utility bill is not from a municipality (i.e., utility bill is issued by and payable to the City you live in); 
  • Household is experiencing financial hardship due to the COVID-19 Pandemic OR a member of the household is 65+ years of age and meets specific criteria; and
  • Household’s total monthly income is at or below 300% of the Federal Poverty Level. 

300% Federal Poverty Level

300% of the Federal Poverty Level for Fiscal Year 2021 as defined by the U.S. Department of Health and Human Services. Effective July 1, 2020.
Household Size
Monthly Household Income
Each Additional Person
Add $1,122

Step 2 Gather Required Documentation

To help establish eligibility, please collect the following documentation. You will need to submit these documents in order to receive assistance. 

  1. Documentation demonstrating financial hardship due to COVID-19
  2. Photo Identification of the applicant
  3. Utility bill(s)

Once collected, you will submit the documents to either your local CAP office or the Human Services Department.  

Step 3Apply for Assistance

To apply for CCUA, you have the option to complete either an online application or contact your local CAP office. 

Option 1: To complete the online application, click on the button below. By completing the application, your eligibility will be determined on a preliminary basis. If you are determined conditionally eligible, you will be asked to provide your contact information as well as upload supporting documents. Once submitted, your local CAP office may call or email you for next steps if an appointment becomes available. Please be sure to provide the required documentation during your appointment.

Option 2: To begin the application process, call your local CAP office using the information below. The CAP office will identify next steps, including the scheduling of a telephone or in-person appointment. All appointments are made on a first-come, first-served basis. Remember to provide the required documentation during your appointment.

Please note, you must reside in the CAP office’s service area in order to apply.

Community Action Program Offices

CAP Office Service Areas Phone Number Address
City of Avondale
Litchfield Park
623-333-2703 328 W. Western Ave.
Avondale, AZ 85323
AZCEND Chandler
Queen Creek
Sun Lakes 
480-963-1423 345 S. California St.
Chandler, AZ 85225
Buckeye  Buckeye
Palo Verde
Rainbow Valley
602-506-1111 Address not available
Cave Creek  Anthem
Cave Creek
New River
602-506-1111 Address not available
Town of Gila Bend Agua Caliente
Gila Bend
928-683-6502 303 E. Pima
Gila Bend, AZ 85337
City of Glendale Glendale 623-930-2854 Website
5850 W. Glendale Ave.
Glendale, AZ 85301
Town of Guadalupe Guadalupe 480-730-3093 9241 S. Avenida del Yaqui
Guadalupe, AZ 85283
City of Peoria Peoria
Sun City
Sun City West

8335 W. Jefferson St.
Peoria, AZ 85345
City of Scottsdale Paiute
480-312-2323 7700 E. Roosevelt St.
Scottsdale, AZ 85257
City of Surprise El Mirage
623-222-4673 12425 W. Bell Rd.
Surprise, AZ 85378
Tempe Community Action Agency Fountain Hills
480-422-8922 2146 E. Apache Blvd.
Tempe, AZ 85281
City of Tolleson Tolleson 623-936-2760 9555 W. Van Buren St.
Tolleson, AZ 85353
Town of Wickenburg Aguila
Circle City
928-684-7894 466 W. Wickenburg Way
Wickenburg, AZ 85390

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